Recently, a person I admire asked me to tell another person some of the lessons I’ve learned from my leadership experiences. I wanted to come up with a better answer than:
To stop saying, “I’m sorry” all the time.
But as soon as the words were out of my mouth, I realized the truth of them. Apology is as reflexive as breathing for me. If someone bumps into me, I’m immediately apologizing. When someone robbed my house, I apologized to the investigating officer for inconveniencing him by making him fill out paperwork.